Careers

Job Summary: We are looking for somebody to join our Boys Hall family as part of our reception team. This role is very key to Boys Hall and you will be the first point of contact for our guests, handling all incoming calls, emails and enquiries. The successful candidate will be responsible for welcoming guests during check-in and working closely with housekeeping to ensure each stay runs smoothly. We very much pride ourselves on excellent customer service and guest engagement, so you must be well spoken in English with a can-do attitude. Responsibilities will include but not limited to: Guest Services: Welcome guests during check-in and ensure a smooth arrival experience Handle all incoming telephone calls, emails and enquiries in a professional manner Liaise with housekeeping team regarding details of guest stays and special requirements Provide excellent customer service, addressing guest enquiries and requests promptly Events & Enquiries: Manage all incoming enquiries for events and private functions Work with the events team to ensure seamless booking processes Coordinate with kitchen and operations teams regarding event requirements Reception Operations: Maintain accurate guest records and booking information Process payments and handle financial transactions Ensure reception area is presented to the highest standards at all times Assist with general administrative duties as required Customer Experience: Anticipate guest needs to enhance their overall Boys Hall experience Handle any guest concerns or complaints in a professional manner Work with all departments to ensure exceptional service delivery Requirements: Previous experience in hospitality or customer service role preferred Excellent communication and interpersonal skills Well spoken English with professional telephone manner Can-do attitude with strong attention to detail Ability to work flexible hours including evenings and weekends Strong organisational skills and ability to multitask Professional appearance and manner Commitment to delivering exceptional customer service Basic computer skills and ability to learn booking systems

Join our award-winning kitchen at Boys Hall, a celebrated restaurant and boutique hotel in the heart of Kent. We pride ourselves on exceptional pastries and desserts using the finest local ingredients. Work alongside talented chefs creating beautiful, seasonal sweet offerings in a dynamic environment. A fantastic opportunity to grow your pastry career in hospitality. Send your cv to; kitchen@boys-hall.com

CDP – Boys Hall Join our award-winning kitchen at Boys Hall, a celebrated restaurant and boutique hotel in the heart of Kent. We pride ourselves on seasonal, open-fire cooking using the finest local produce. Work alongside skilled chefs in a dynamic, fast-paced environment. A fantastic opportunity to grow your career in hospitality.

Bartender – Boys Hall Boys Hall is seeking passionate and knowledgeable bartenders with experience in high-end restaurants and bars. You’ll craft exceptional cocktails, understand an extensive wine list, and provide outstanding hospitality. Competitive pay, equal tips, training trips, and great benefits. Join our dynamic team and grow your career in a celebrated venue.

Waiter/Server – Boys Hall Join our award-winning restaurant, pub, and boutique hotel, delivering exceptional hospitality. We seek passionate, experienced servers with a flair for customer service and high standards. Competitive pay, equal tips, great benefits, and career growth opportunities. A driving licence is beneficial due to location. Be part of something special!